Customer Testimonials
Unresponsive, no customer service, unprofessional , unorganized paper work, Jay Jenkins horrible service advisor. Never returning to this location
I took my Bronco for a recall and oil change. Everyone is always really super nice, I had to bring my Malinois with me to pick up my truck and everyone just loved her and pet her. They are wonderfuly dog friendly there.
Excellent service with a professional staff which is exceptional in all respects. Highly recommend them
Made appt called in right away but the wait for an oil change was way too long at 2.5 hours just for an oil change? The service tech was friendly and cordial!
DONT WAIST YOUR TIME waiting there for your vehicle to be serviced even with an appointment. My wife was stuck there for 4 hours, from 9:30 am to 1:30 pm, even with an appt time of 9:30am. The appt was for 4 new tires and an alignment, maybe 1.5 hours worth of work. I've been stuck there over 2 hours for a simple oil change service, with an appt, that should take 30-40 min even with a tire rotation if the techs are working.
If you have to go there but you value your time, leave it there and go about your day because time ... Read More DealerRater - Sep 29, 2026
It was fast, and professional and the people were really good. The customer service was great
Service was great starting from scheduling an appointment, to checking in, being provided updates throughout , and easy check out!
Great service today. Very little waiting time. Clean and pleasant customer service area. Good job by the service staff.
Clean nice dealership very good staff Mike Wilcox was great no hassle friendly would definitely go back great selection of vehicles the virtual finance helped a lot for after hours
Communication was a little slow at first but improved greatly once the repairs were underway. The repairs were done right.
About the fastest service I’ve received from this dealership. Dropped off at 7:40 and truck was ready by 9:00. Kristina was helpful with my questions and communication was great
Staff has always been helpful. I am just so disappointed and irritated with all these recalls I've had since buying this vehicle. It's gotten to the point that I am sorry I purchased it.
Brandon Johnson was awesome to work with as a first time buyer, he helped me seal the deal and made the entire process a breeze!
They were able to get me right in for service. The diagnosis was thorough and the repair was completed quickly. Their tire and alignment price was better than what I was quoted at the discount tire shops. I will definitely use Group 1 Ford again in the future
Our service Rep Candance has always kept us informed and delivered our cars back to us when promised! The reason we keep coming back is because of her.
All work properly completed. No complaints.about the dealership or service. Good work, good job.
Find another dealer shop. Took forever. I had to keep asking for followup! Finally fixed it. TSB on what was wrong, Ford knows it’s a problem. Wouldn’t even cut me a break on parts. Also had truck for almost a week and never touched the recalls! Poor dealer service!!!
Excellent service. I have an older vehicle and they take care with it. No pressure do upgrade or do any “extras”. Kudos to Candace who thoughtfully involved Bill to address my concern
GROUP 1 Exceptional Beautiful group of people, wonderful customer service, communication is extraordinary. I picked up my car from the ALM Ford in Cobb Pkwy. I had a major problem and car did not run properly. communication at ALM FORD was horrible . I took my car to GROUP 1 FORD KENNESAW, They listen to me carefully, research Problem, found the problem and fix, and corrected. GROUP 1 has high standards and car run smoothly. GROUP 1 is the best. Thank You GROUP 1
Prompt complete service. Great experience and a thorough explanation of services performed and any recommendations.
I visited Group 1 Ford for alignment and an oil change. Everyone was professional and very friendly. I was very well pleased.
Saleswoman Destiny was fantastic, did paper work over the phone. Vehicle was ready when we arrived, trade in went smoothly. Will buy here again in the future.
Very good company they take care of you very well. The best dealership I found.
I had a very pleasant overall experience throughout my purchase, and financing process. Everyone was very professional and appreciate how they each managed working together meeting my needs.
Long wait, was there for awhile, one of the things was not done such as tire rotation, the vehicle drives a little better, but customer service could have been better, continued updates would have been appreciated
Several HOURS for them to send me a link to pay for my car so that it could be picked up
I bought both of my vehicles and have them both serviced at Group 1. They are always so nice and do a great job! Candace Waterman is the absolute best!
I had a great experience working with Brandon when purchasing my truck. He was professional, friendly and helpful throughout the entire process. Brandon made the entire experience comfortable and stress-free. I really appreciated his patience and excellent customer service.
Thanks Jay for taking care of my truck! They were severely under staffed when I brought the truck in but by the next business day they were full go. My throttle body went out and now the truck rides pretty smooth. Word to the wise: “GET FORD PREMIUM CARE for your used vehicle!”
Jay was great to work with again. He listened to our issues and communicated a clear response
My wife's F150 needed a recall correction (24c30) so she called to sched an appt...was on hold for 15 mins. After making that appt, later, she called back to move the appt and was on hold xxxx for 35 minutes. When she brought the truck in on the appointed day, the service adviser told her the appt time was to MEET WITH THE ADVISER, THAT THEY COULD NOT GET TO IT THAT DAY! WT... why cause both of us to drive there to discuss the recall?? He also said, IF SHE WANTED SAME DAY SERVICE, THE TRUCK MUST BE PRESENTED ... Read More DealerRater - Aug 20, 2026
Thank you, Brandon for making the whole process painless. You gave me a great deal and my family will never forget that we will be coming to you for our vehicles in the future. Thank you for all the time and patience and for all of your staff making the process painless.
Bought my car at this dealership. I have always had them to my maintenance. Good service.
Great customer service being a walk in I appreciate the immediate attention to my issue
I trusted Group 1 Ford of Kennesaw with two of my family’s vehicles, expecting dealership-level expertise, accurate diagnoses, and quality workmanship. Unfortunately, my experience has been extremely disappointing.
My 2013 Ford Edge was brought in for a brake issue because I wanted a second opinion after another repair facility was unable to resolve the problem. Group 1 Ford diagnosed the issue, and I paid for the recommended repairs. A few days after the vehicle was serviced, the brake warning light illuminated, causing immediate concern for my family’s safety. Thankfully, the brake issue now appears to have been resolved, but having a ... Read More DealerRater - Aug 9, 2026
Would have given 5 stars but the service advisor dropped the ball and we didn’t get everything done in the required time!
VC is an amazing person who was very attentive and professional throughout the buying process. Group 1 Ford is a place to buy any Ford vehicle.⭐️⭐️⭐️⭐️⭐️⭐️
The customer service is better than the three dealerships I drive past to get there. You actually get someone on the phone in under two minutes
Very pleased with Johnny Streetman for the quick and efficient service this morning. Will be back in 5k miles.
Cole was awesome and took care of my recalls. He was very communicative and provided call backs with updates. Good hire for Group1
The facility is very accomodating. We came without appointment and the service advisor (Davel) attend to us and addressed our concern.
Jonny was friendly and didn't try to get me to get things that I didn't need and made sure he checked my warranty package
The service rep was very helpful and recommended the two recall items needed for my aging car. Kept me up to date on repairs.
The service was excellent today, but we've had problems in the past with service.
I liked my service advisor he handled my issues with no problem and he gave me the estimated time when my work would be completed.
Candace is a great service consultant- very easy to work with. Duante, our technician there, does professional, clean and timely work. Five stars!
The dealership is ok but sometimes the workers aren’t so nice. Specifically when it comes to service. Very poor communication between the assigned agent, mechanics to customer
We were treated kindly and the staff was attuned to our needs. We would refer others to this dealership.
Very helpful with the inspection of our newly purchased used Ford truck. Jonathan Streetman was super nice and knowledgeable and we look forward to working with him again in the future.
Jonathan Streetman has been my service advisor and has been a great service advisor for me when I had issues with my vehicle and when I had it in for service.
Had my vehicle in for normal service and was promptly assisted by the friendly crew at check in.
A very professional dealership. Explained my service and completed it quickly. Service writer Jonathan did a good job taking care of my needs. Thank you.
Easy to work with. Answered all questions and guiding through the whole process. Great experience!
Jonny and his boss listened to me and helped me repair my 2005 Mercury Grand Prix. They had to do work to get parts. I was patient. Christian and Jay helped. Jay helped me with I phone. Elizabeth brought my car to me. I’m very grateful for everything. Much work was done. Power steering, ball joints, oil change tires. I feel good about my car now. Thanks very much
2nd time visiting under Group 1 change and I have not had good customer service and the work done on my car has not been up to par. Came months earlier got an oil change did not top off fluids like they usually do. Okay, I gave them grace since I never had problems under Jim Tidwell Ford before. I went back because of a clicking noise the service advisor said it would take 24 hours for them to check the car to find the problem. I said okay never heard back from him on an update. I had to keep calling ... Read More DealerRater - Jul 11, 2026
Friendly, helpful staff, particularly Jonny, my service coordinator and the assistant who put floor and seat covers in my car. He also offered & showed me where the coffee & drinks machine and restrooms were located. Windshield washer fluid left very low. Things were clean. Other customers seemed to be getting considerate service from their service coordinators. My experience at the Tidwell Group 1 Ford dealership this time was improved over some previous service appointments. I felt my questions answered directly.
I needed service and bulletin recalls checked. Ashton was absolutely prompt and on her game in scheduling the work I needed as well as the Valet pickup and drop off! Christian followed up with updates and remote payment
There was a problem when I first came to the dealership about pricing, but the manager worked it out fast and smooth
Ran in to truck trouble on my vacation.. dead in side of road... service was closing soon and got me in anyway for diag.. had part in stock and got us on the road again... they didn't have to..be cause they were closing.. BUT THEY DID IT ANYWAY!! Can't say enough good things about them . Service saved our vacay.. THANK YOU ASHTON.. THANK YOU CANDACE. THANK YOU BILL..
Candace is an amazing advisor. She got me in and out quick as a walk in.
Amazing service and custom service! Will always bring my car here!! They took Care of me and my car!
Kind and friendly people especially Mr Christian very prompt and kind great man you need more like him
Took my Ford Expedition in for a recall. My coordinator, Cole, who was very personable and knowledgeable about my issues. He took care of the paperwork and called me the next day with the progress. Will definitely take my cars there as needed.
I have been a customer of this dealership for about 9 years. I have been pleased by their performance both in sales and service.
Every thing about the facility and staff is great. The only issue is when the customer has an appointment and the job is a 20 minute software update why do require the car be left with them for the entire day? The dealership response is that they don’t know when the technician will be available; and then when I say but I was given appointment for certain day and time, the dealership response is that the appointment is for me to see the service desk to leave the key.
Great experience with the mobile service! The auto text messages were accurate, the Danish lady driver was on time, extremely pleasant and took care of my truck.
Dropped off my Bronco for a recall, Johnny was very polite and quick and had it back when promised. Every time I’ve had my truck there it has always been a good experience.
Efficient and friendly staff. Trust their evaluation of my car. No pressure to add on unnecessary items.
Very easy to make appointment, check in made easy, quick return after service, friendly staff
Destiny was incredibly helpful, listened to our needs and was extremely communicative. Her response time and efficiency were amazing. Can’t recommend and praise her enough!
Good quick service and customer relations today and when I brought the truck in yesterday
This dealership is easy to schedule service, very friendly and welcoming. Great communication using text and email.
Johnny was great and everything was taken care of and communicated great. Will definitely be back for anything I need.
I purchased my f250 in 2022 at Jim Tidwell (at the time) and have always had it serviced there. The past few years their service department has become increasingly worse. In my opinion they just don’t pay attention to any detail. I have asked for my back seat to be repaired (for about 2 years) because it doesn’t lock and is a safety issue. They never fix it and tell me to bring it back or we will handle it next service like I have all the time in the world to just drop my truck off to be serviced. ... Read More DealerRater - May 30, 2026
I recently brought my Ford Edge to Group 1 Ford for its 100k mile service, and I couldn't be happier with the experience! From start to finish, the team provided outstanding customer service. They were professional, knowledgeable, and made sure to explain each step of the process clearly. The work was completed efficiently and my Edge is running perfectly. I truly appreciate the staff’s friendly approach and attention to detail, which made the entire experience stress-free. I would confidently rate my visit 5 stars and highly recommend Group 1 Ford to anyone in need of exceptional service for their vehicle.
My service advisor was prompt, fair and honest. He kept me informed. The wait was longer than expected though.
Was the greatest experience! Great customer service! They made the process very easy and fast, I will be recommending them to family and friends.
This dealership had great customer service, was met with awesome people who helped me stay informed on what was going on!
I had my vehicle in for a manufacturer recall and was pleasantly surprised by how seamless the process was.
Great service, informed of possible future service, in and out in good time, friendly experience
Very helpful in special situations!!! I have been dealing with them since 2019!!! Highly recommend!
Cole was very professional, answer all my questions and issues with the backing camera. Recommended to anyone who needs the services at this dealership.
Jonnie did a great job getting my car’s recall taken care of in a faster time than was promised. During the process he also kept me informed as the technicians worked on my car. Great job!
The dealership was efficient and responsive from start to finish. They handled the paperwork quickly, kept me informed throughout the process, and had the vehicle fueled and ready when I arrived. Going from “I need a car” to “I have a car” with almost no friction is something I genuinely appreciated.
Where the experience fell short was the detailing. The vehicle was presented as “detailed,” but I found dirty marks on the exterior, grime in the gas cap, dog hair under the seats, a bottle cap, a chewed‑up sucker stick, and smudged windows. When I asked about it, I ... Read More DealerRater - May 12, 2026
Great service. Friendly people. Easy appointment process. Explained all my options available for my premium service plan.
The service is always great and I know I can trust the technicians with my car. I feel well taken care of when I bring my car to get serviced.
Carol in customer service is very helpful. She was able to get us a discount on our oil change.
I had a great experience working with Steve Tiller when purchasing my Mustang Mach E. He was knowledgeable, professional, and easy to work with throughout the entire process. Steve took the time to answer all my questions, made sure I understood the features of the car, and kept everything straightforward with no pressure.
What stood out most was how smooth and efficient he made the experience. From initial conversation to final delivery, everything was handled well and on time.
I would definitely recommend Steve to anyone looking to buy a car, especially if you are considering an EV like the ... Read More DealerRater - Apr 30, 2026
Davel was courteous and attentive,, he stayed on top of communication to let me know as soon as my vehicle was ready
Very detail oriented and welcoming! The person who takes care of my service was very friendly and helpful all time.
Great dealership gets the service done quick as possible! Also love the discount they have going when you come in for service between 1-4pm!
Jim Tibble Ford was gonna reset all these computer things. It was five of them that need to be upgraded. They did all but one so I’m waiting for them to call me back on the next one when it comes in they change my oil fuel filters. Everything else was A-OK.
I want to thank Candace for her help in setting up an appointment to have new tires put on my car.
Kelsey was so helpful. Our service was prompt and thorough. We have been going to Jim Tidwell Ford for years and will continue to do so.
Amazing communication via email and text! Hard to get on the phone but otherwise fantastic!
Don’t do it do not use this dealership. Their sales is good, but the service team is messing it up for the sales. They do not stand behind their work maybe workers need more training. I’m not sure but do not go here because they do not stand behind their work.
I’ve been coming here for years and have always had great experiences. Service department is top notch and easy to work with.
Service was excellent from the work to procure the backordered parts to the repair of the issue
I recently purchased a new Bronco from Group 1 Ford, and the entire experience was outstanding, easily one of the best car-buying processes I’ve ever had.
A huge thank you to my sales associate David McDonald, who was knowledgeable, patient, and genuinely helpful from start to finish. He made finding and negotiating the right Bronco stress-free. Special shoutouts also go to GSM Fabio Berruecos and Finance Director Mike Shishevan, who were both incredible to work with. They kept everything transparent, answered every question, and made the paperwork and financing as smooth and easy as possible.
If you’re in the ... Read More DealerRater - Apr 16, 2026
We bought a bronco from the number 1 salesman in Georgia. The experience was second to none. We had a great experience.
