Customer Testimonials
Amazing service and custom service! Will always bring my car here!! They took Care of me and my car!
Kind and friendly people especially Mr Christian very prompt and kind great man you need more like him
Took my Ford Expedition in for a recall. My coordinator, Cole, who was very personable and knowledgeable about my issues. He took care of the paperwork and called me the next day with the progress. Will definitely take my cars there as needed.
I have been a customer of this dealership for about 9 years. I have been pleased by their performance both in sales and service.
Every thing about the facility and staff is great. The only issue is when the customer has an appointment and the job is a 20 minute software update why do require the car be left with them for the entire day? The dealership response is that they don’t know when the technician will be available; and then when I say but I was given appointment for certain day and time, the dealership response is that the appointment is for me to see the service desk to leave the key.
Great experience with the mobile service! The auto text messages were accurate, the Danish lady driver was on time, extremely pleasant and took care of my truck.
Dropped off my Bronco for a recall, Johnny was very polite and quick and had it back when promised. Every time I’ve had my truck there it has always been a good experience.
Efficient and friendly staff. Trust their evaluation of my car. No pressure to add on unnecessary items.
Very easy to make appointment, check in made easy, quick return after service, friendly staff
Destiny was incredibly helpful, listened to our needs and was extremely communicative. Her response time and efficiency were amazing. Can’t recommend and praise her enough!
Good quick service and customer relations today and when I brought the truck in yesterday
This dealership is easy to schedule service, very friendly and welcoming. Great communication using text and email.
Johnny was great and everything was taken care of and communicated great. Will definitely be back for anything I need.
I purchased my f250 in 2022 at Jim Tidwell (at the time) and have always had it serviced there. The past few years their service department has become increasingly worse. In my opinion they just don’t pay attention to any detail. I have asked for my back seat to be repaired (for about 2 years) because it doesn’t lock and is a safety issue. They never fix it and tell me to bring it back or we will handle it next service like I have all the time in the world to just drop my truck off to be serviced. ... Read More DealerRater - May 30, 2026
I recently brought my Ford Edge to Group 1 Ford for its 100k mile service, and I couldn't be happier with the experience! From start to finish, the team provided outstanding customer service. They were professional, knowledgeable, and made sure to explain each step of the process clearly. The work was completed efficiently and my Edge is running perfectly. I truly appreciate the staff’s friendly approach and attention to detail, which made the entire experience stress-free. I would confidently rate my visit 5 stars and highly recommend Group 1 Ford to anyone in need of exceptional service for their vehicle.
My service advisor was prompt, fair and honest. He kept me informed. The wait was longer than expected though.
Was the greatest experience! Great customer service! They made the process very easy and fast, I will be recommending them to family and friends.
This dealership had great customer service, was met with awesome people who helped me stay informed on what was going on!
I had my vehicle in for a manufacturer recall and was pleasantly surprised by how seamless the process was.
Great service, informed of possible future service, in and out in good time, friendly experience
Very helpful in special situations!!! I have been dealing with them since 2019!!! Highly recommend!
Cole was very professional, answer all my questions and issues with the backing camera. Recommended to anyone who needs the services at this dealership.
Jonnie did a great job getting my car’s recall taken care of in a faster time than was promised. During the process he also kept me informed as the technicians worked on my car. Great job!
The dealership was efficient and responsive from start to finish. They handled the paperwork quickly, kept me informed throughout the process, and had the vehicle fueled and ready when I arrived. Going from “I need a car” to “I have a car” with almost no friction is something I genuinely appreciated.
Where the experience fell short was the detailing. The vehicle was presented as “detailed,” but I found dirty marks on the exterior, grime in the gas cap, dog hair under the seats, a bottle cap, a chewed‑up sucker stick, and smudged windows. When I asked about it, I ... Read More DealerRater - May 12, 2026
Great service. Friendly people. Easy appointment process. Explained all my options available for my premium service plan.
The service is always great and I know I can trust the technicians with my car. I feel well taken care of when I bring my car to get serviced.
Carol in customer service is very helpful. She was able to get us a discount on our oil change.
I had a great experience working with Steve Tiller when purchasing my Mustang Mach E. He was knowledgeable, professional, and easy to work with throughout the entire process. Steve took the time to answer all my questions, made sure I understood the features of the car, and kept everything straightforward with no pressure.
What stood out most was how smooth and efficient he made the experience. From initial conversation to final delivery, everything was handled well and on time.
I would definitely recommend Steve to anyone looking to buy a car, especially if you are considering an EV like the ... Read More DealerRater - Apr 30, 2026
Davel was courteous and attentive,, he stayed on top of communication to let me know as soon as my vehicle was ready
Very detail oriented and welcoming! The person who takes care of my service was very friendly and helpful all time.
Great dealership gets the service done quick as possible! Also love the discount they have going when you come in for service between 1-4pm!
Jim Tibble Ford was gonna reset all these computer things. It was five of them that need to be upgraded. They did all but one so I’m waiting for them to call me back on the next one when it comes in they change my oil fuel filters. Everything else was A-OK.
I want to thank Candace for her help in setting up an appointment to have new tires put on my car.
Kelsey was so helpful. Our service was prompt and thorough. We have been going to Jim Tidwell Ford for years and will continue to do so.
Amazing communication via email and text! Hard to get on the phone but otherwise fantastic!
Don’t do it do not use this dealership. Their sales is good, but the service team is messing it up for the sales. They do not stand behind their work maybe workers need more training. I’m not sure but do not go here because they do not stand behind their work.
I’ve been coming here for years and have always had great experiences. Service department is top notch and easy to work with.
Service was excellent from the work to procure the backordered parts to the repair of the issue
I recently purchased a new Bronco from Group 1 Ford, and the entire experience was outstanding, easily one of the best car-buying processes I’ve ever had.
A huge thank you to my sales associate David McDonald, who was knowledgeable, patient, and genuinely helpful from start to finish. He made finding and negotiating the right Bronco stress-free. Special shoutouts also go to GSM Fabio Berruecos and Finance Director Mike Shishevan, who were both incredible to work with. They kept everything transparent, answered every question, and made the paperwork and financing as smooth and easy as possible.
If you’re in the ... Read More DealerRater - Apr 16, 2026
We bought a bronco from the number 1 salesman in Georgia. The experience was second to none. We had a great experience.
We have always had excellent service from Ford of Kennesaw. Staff is knowledgeable, polite and considerate.
Outstanding customer service from Johnny . Easy check in and check out . They take great care of their customers. Was notified of a recall before I received it in the mail 😃
Dedicated focused timely customer service with a touch of human and dedication to meet customer expectations
Top notch customer service. Buying process was smooth and flawless. Would highly recommend. Got exactly what I was looking for.
They had convenient appointment times. My service advisor offered timely updates. The repairs were completed as expected.
Once again I had an excellent Experience at Group 1. Kelsey was quick to answer all of my questions and address my concerns. As promised, I had my truck back before the end of the day.
They went above and beyond to make sure that I found exactly what I wanted based on the features eah type of truck offered! I never felt pressured just assisted in getting to the perfect TRUCK FOR ME.
I used the dealership’s service department to provide maintenance to my 2020 F-150. It was easy to make an appointment and the service representative was ready to serve me upon arrival.
Great service and helpful employees, but credit check technology was a nightmare! Overall a good experience.
Very nice interior with good customer service. They are very fast with the car service
Honestly, if it had done this review a year or two ago, I would've given it a 1 star. Things seem to have shifted. The customer service feels more organic than it ever has in the past. The techs need some work because quite Honestly their work is mediocre and feels like they do not do their jobs to high quality standards; however, the management team stands behind their work. I had to bring my vehicle back several times due to poor labor and everytime, they made it right by either providing a rental vehicle free of charge or reducing (... Read More DealerRater - Mar 19, 2026
Had battery replaced in 2017 Ford Focus which is a difficult job (or I would have done it) due to battery being behind the window shield frame in back part under hood. Daunte’ from Tidwell Ford came out to my house to replace the dead battery and knew exactly what he was doing as he had to remove several pieces to get the battery out and replaced. He did a quick job and was very professional about it. He reprogrammed the car and everything was perfect. Shout out to Ashton for being “Ashton on the spot” for getting the appointment quickly ... Read More DealerRater - Mar 19, 2026
Responsible and transparent. good service and not pushing. Glad to do business with them. Highly recommend
I car broke down on I75 South and I had it towed to Group 1 Ford in Kennesaw. The next morning I met Justin in the Service Center. He took my information and got my car in quickly. I couldn’t wait for the analysis so he recommended me to get a rental at the Enterprise Rental Center next to the Ford dealership and got me great rental discount for being a customer of his. I was able to
continue my trip and he kept me informed of the analysis of my problem and fixed the issue based on my confirmation ... Read More DealerRater - Mar 18, 2026
Great service and reasonable rates. Customer care from drop off to delivery of my vehicle after completion was outstanding.
Everything was very professional the service on my vehicle was satisfactory. I was impressed with getting my vehicle serviced
Service was great. Problem with the App to pay my bill from my home. It did not work.
Was very happy with the service provided by Candace she is always informative and thorough. I appreciate that they identified the issues I had and the provided a video from the tech to verify what was documented.
Great experience. Very friendly staff and also a very comfortable lounge to wait in while my Mustang was being serviced.
Jonathan was very helpful and kept me informed of the progress on my vehicle. The dealership is very nice and clean.
I had my Ranger Raptor serviced at Jim Tidwell Ford/ Group One and had a great experience. Cole my service advisor was responsive and kept me posted along the way. They handled the service promptly and efficiently, and the drive was worth it! I have always had great service at Tidwell and I will keep coming back. This is my 4th vehicle with them. Thank you!
My car was in the shop for 6 business days before work was even started. I had to reach out twice each day to get a response on the current status. As if being without a car for a week wasn’t bad enough, the fact that my car was finished wasn’t communicated to the front of house so there was an issue with me picking up my car. Then, the original quote, not the one that had to get updated due to the back order Ford parts was presented as the price to pay which was too much. The ... Read More DealerRater - Mar 10, 2026
it was a great overall experience. they accommodated to the problems i ran into. the salesman and sales manager were absolutely fantastic especially for it being my first time buying a car and they worked within my budget. i had no intent of buying a car that day but i left with my dream car. only complaint i have is it did not have floor mats and i do have to pay out of pocket for
I stopped in to get my oil changed. The gentleman said it would be about 2-2-1/2 hours. I had some time so I waited. Only took an hour and I had a great cup of coffee while I was there.
Made an appointment for 0700 and dropped my car off overnight for an oil change and recall fix. Was told my car would be ready around 1600. I pay for an Uber to pick my car up and they tell me I won’t be ready until closer to 1900. Had to get a ride to take me to another appointment that I already had scheduled and was now late for. They did nothing to correct the mistake.
These people have always been honest and reliable. Very friendly staff. Johnny Street man has always been my service advisor and always shouts me straight. No xx. Customer service is very friendly as well. My Fords go nowhere else.
They did my oil change quicker than most dealers and honored my online coupon and were friendly.
I arrived at approximately 8:50 AM and, before even entering the building, I asked the employee who told me to leave my keys in my vehicle whether the dealership was busy, He clearly stated that it was not busy at all. However, upon checking in with Kelsey, I was immediately told that the dealership was “very busy” and that it could be sometime in the afternoon before my vehicle would even be looked at. Her tone and delivery were discouraging from the start.
I repeatedly stated that I did not mind waiting. Despite this, she continued to suggest that I leave ... Read More DealerRater - Feb 21, 2026
Candace Waterman is an excellent service advisor; I always ask for her to be my service advisor if she is available when I need the service maintenance done.
Friendly and listens well. Prices was good from the website. The advisor was excellent and understandable.
The service advisor Johnny was great. Extremely professional and knowledgeable. I highly recommend Johnny for anyone’s service advisor!
Great place to trade with. Honest and friendly people who are willing to help you get the best deals.
Got a recall done here, the advisor was amazing and communicated to me very well but I had an issue with the technicians that did my inspection. I was told only my rear brakes and rotors needed to be done but after looking at the car myself, both brakes and rotors need to be replaced, and the serpentine belt that was marked as good is actually missing a chunk and almost falling off. I also discovered there was a slight leak on the valve covers. The tires are also at 2/32 so are needing replacement AND the brake fluid needs to ... Read More DealerRater - Feb 13, 2026
Group 1 Ford / Tidwell Ford Service Department has performed admirably for me every ounce, every dollar, and every minute of Service on two generations of Ford F-150s since 1997. These days, I just ask for Candace Waterman as my preferred Service Advisor, because she continues to prove my truck is in good hands on her watch. I've been rewarded with bulletproof reliability from my Ford since it was purchased new at the same dealership. Thanks, Candace, as recently as 02.12.2026.
Excellent and quick service to fix my left rear tail light! Thank you for your help!
I have purchased 2 cars from this dealership. I worked with different sales associates on each purchase, V.C. and David. Both were helpful and knowledgeable. David went the extra mile to help me get some special things done, and he was also the most polite and respectful sales person I've ever dealt with on a vehicle purchase.
James was great to work with. He was very personable, professional and a fellow Pittsburgh Steeler's fan. I am very pleased with my purchase and I would recommend friend and family to Group 1.
Nice Ford dealership. We have purchased a car from them before and would do so again. I opt to take my car in for service here rather than other Ford dealerships that are equally far from my home. Duston did a great job and was responsive.
Had work done on a 2014 F150, requested basic services and also reported a few issues I was having with the truck. Received the truck on the date requested and issues seem to be resolved. Great experience.
Really awesome crew! They were so helpful and clearly had tons of knowledge. I love coming to this dealership.
unable to expedite repair. vehicle has been to dealership 3 separate times for the repair of the same issue
The dealership was clean and the service adviser Dusty kept me updated from the time I pulled in till my car was ready. The waiting lounge was clean and everyone was friendly including the lady from customer service. The price for my service today was reasonable and they honor veterans with a discount.
Horrible no return calls no response to text messages. I was told my car was ready when I called and when I went to pick up, the invoice was not complete. They had not run it through my extended warranty. It was not a good experience.
I am very pleased with the service I received at Group1 Ford. Jonny was very helpful and explained what I was having done and why.
Good job. Thank you for all you do. You help me take care of my vehicle. You do good work. I will always take my car to Group 1 Ford of Kennesaw
The service department is always on top of it! Just and Hannah is our favorite service expert and make sure that everything is taken care of the way we need it.
Jonny Streetman is professional and friendly. He is always very helpful when we bring our cars in to be serviced. We appreciate that he takes time to answer our questions and we trust his judgment on what we need to do to keep our cars running properly.
Aston, I believe the customer service manager, gave outstanding stellar customer service! Adjust all my concerns quickly and correctly. Was extremely sweet, kind and attentive. Can’t give her enough praise!
Prompt, courteous and friendly. Got me in before my appointment time and back out early.
There was great communication and frequent updates on the service for vehicle. Vehicle came back running great.
Great service provided and clean area to wait out service. Customer service is always great!
Gettin a same appointment was easy and Dusty was professional and attentive to what I needed.
Thank you Jonny! He helped navigate my challenging warranty situation and hopefully got it resolved once and for all
Have had every oil change for my 2013 Edge since I bought it new at Jim Tidwell Ford. Have had excellent service except for not being taken at appointment time and long wait for oil change. Staff is always courteous.
Dusty assisted me today and provided the level of support that is the epitome of customer service! I came in for an oil change and requested to have the vitals of my car checked, and he ensured they were completed and gave advice for a “to do” when I return for my next oil change. Fortunately, I did not have a long wait and was out within 1.5 minutes. The new coffee machine also helped with the wait because I was able to sip on a latte. Shout out to Connor for cleaning the machine and his pleasant conversation.
Johnny was great. He helped us with a warranty issue on our new bronco. Highly recommend.
Johnny Streetman is always attentive to my car's service needs and the customer service is always excellent!
I Need emergency service on my Ford 150, They were booked but got me in!!
Fantastic service, couldn’t have been better, all employees were very helpful, just excellent customer service!!!
Had a transmission replacement done on my f150. Excellent service department. Everything done on time and at a fair price. Would recommend
